2026年8月，在重庆海关全程监管保障下、在综保区支持下，一批来自海外的微创外科手术设备跨越重洋，顺利在重庆两路果园港综合保税区完成专业检测、维修、调试等全流程维保作业后，复运出境、交付海外客户。这是西山科技获批医疗器械保税维修资质后办结的首批保税维修货物，是西南首票医疗器械保税维修业务落地综保区，标志着西山科技的服务体系迈向全球，进入全新阶段。

破局：从“高价外派”到“全球回修”

西山科技拥有国内外有效专利1300余项，产品覆盖手术动力装置、能量手术设备、内窥镜系统等，远销拉美、欧洲、东南亚等40多个国家和地区。然而，随着国际市场版图不断扩大，海外服务的压力也随之攀升。过去，海外设备一旦出现故障，企业只能外派工程师携带备件出境检修，或直接为客户更换新设备——不仅成本高昂，响应速度也难以满足客户期望。

过去海外客户设备出现故障，企业维修渠道有限、售后成本居高不下。如今，随着医疗器械保税维修项目落地，这一局面被彻底打破。西山科技成功搭建起“全球响应、重庆维保、跨境交付”的服务链条，将全球各地的故障设备统一运回重庆综保区，依托原厂配件及专业维修工程师开展维保作业。不仅维修质量更可控、服务标准化程度更高，综合维修成本还可降低20%。

迈向全球维修中心：从产品出海到服务出海

此次保税维修项目的落地，不仅是西山科技服务能力的一次跃升，更是企业战略升级的重要里程碑。“企业下一步将立足综合保税区布局建设西山科技全球维修中心，拓展服务链条，搭建更为完备的全球化服务网络，持续提升海外市场配套服务能力。”

这是西山科技从“医疗器械产品销售”向“产品全生命周期服务”的延伸，伴随海外销量持续增长，维修业务有望成为企业服务体系增长的新支撑点，使企业在全球市场的响应速度大幅提升，服务成本显著下降，品牌更具影响力。

从一台设备漂洋过海回重庆维修，到一条覆盖全球的服务链成型——西山科技用实际行动证明：中国制造的医疗器械，不仅能走出去，更能服务好全球每一个角落，为医生赋能，助患者康复。

Xishan Technology: Leveraging Bonded Maintenance to Build a New Global Service Ecosystem

In August 2026, under the full supervision of Chongqing Customs and with the support of the Comprehensive Bonded Zone, a batch of overseas minimally invasive surgical equipment arrived in Chongqing after crossing the ocean. The equipment successfully completed the full-cycle maintenance operations—including professional inspection, repair, and calibration—at the Chongqing Lianglu Guoyuangang Comprehensive Bonded Zone, before being re-exported and delivered to overseas customers. This marked the first batch of bonded repair goods processed since Xishan Technology obtained its bonded repair qualification for medical devices, and the first-ever medical device bonded repair business to be settled in a comprehensive bonded zone in Southwest China. It signifies that Xishan Technology's service system has taken a major step toward global reach, entering a new phase of development.

Breaking Through: From Costly Overseas Dispatches to GlobalReturn-and-Maintenance Services

With more than 1,300 valid patents in China and overseas markets, Xishan Technology has developed a comprehensive portfolio of advanced medical technologies, including surgical power systems, energy-based surgical equipment, and endoscopic systems. Its products are serving healthcare professionals in more than 40 countries and regions across Latin America, Europe, Southeast Asia, and other global markets.

As the company’s international presence continues to expand, the challenges of overseas service support have continued to increase.

Previously, when equipment failures occurred in overseas markets, Xishan Technology mainly relied on dispatching engineers abroad with spare parts for on-site maintenance or directly replacing equipment for customers. These approaches not only resulted in high service costs but also made it difficult to achieve timely responses and fully meet the expectations of global customers.

With the implementation of the medical device bonded maintenance program, this situation has been fundamentally transformed. Xishan Technology has successfully established a global service chain featuring global response, Chongqing-based maintenance, and cross-border delivery.

Through this innovative service model, malfunctioning equipment from different regions around the world can be efficiently returned to Chongqing Comprehensive Bonded Zone, where professional maintenance engineers carry out inspection, repair, and maintenance operations using original factory components and standardized procedures.

This model ensures more consistent repair quality, enhances service standardization, and helps reduce total maintenance costs by 20%, while significantly improving the efficiency and reliability of global after-sales support.

Building a Global Service and Maintenance Center: From Product Export to Global Service Excellence

The successful implementation of the bonded maintenance program represents not only a major enhancement of Xishan Technology’s service capabilities but also an important milestone in the company’s global development strategy.

“Moving forward, Xishan Technology will leverage the advantages of the Comprehensive Bonded Zone to establish a Global Service and Maintenance Center, further expand its service capabilities, strengthen its international service network, and continuously improve support for overseas customers,” said the company.

This initiative represents a strategic evolution from medical device product sales toward full lifecycle service solutions.

As overseas sales continue to grow, maintenance services are expected to become a new growth driver within Xishan Technology’s global service ecosystem. By improving service response efficiency, reducing maintenance costs, and enhancing customer experience, the company will continue to strengthen its competitiveness and brand influence in global markets.

From a single medical device traveling thousands of miles back to Chongqing for maintenance to the establishment of a global service network — Xishan Technology is demonstrating that Chinese medical devices can not only reach global markets but also provide reliable, high-quality services to healthcare professionals and patients around the world.

Empowering surgeons with advanced technologies and supporting better patient outcomes, Xishan Technology continues to deliver trusted healthcare solutions throughout the entire lifecycle of medical devices.